ck999 Privacy Policy

This privacy policy applies to all services and operations of the ck999 Casino platform. By registering with ck999 or using our services, you agree to the terms of this policy. We take your personal information seriously and are committed to keeping it safe.

This policy is connected to our Terms and Conditions, and together both documents form the complete legal framework governing your relationship with ck999. In the event of any dispute, both documents will be considered together.

ck999 may collect the following categories of information:

2.1 Identity Information

• Full name, date of birth, and nationality
• National ID or passport number (for identity verification)
• Current address and contact details
• Mobile number and email address

2.2 Financial Information

• bKash, Nagad, Rocket, Upay mobile banking numbers
• Bank account details (for bank transfers)
• Transaction history and deposit/withdrawal records

2.3 Activity Information

• Game play history, bet amounts, and results
• Bonus claims and usage records
• Login times, session duration, and browsing patterns

2.4 Technical Information

• IP address, device type, and operating system
• Browser version and language preferences
• Session data collected via cookies

ck999 collects your information in the following ways:

• Registration Form: Information you provide when opening an account is collected directly.
• Verification Process: Documents required to confirm your identity and age are collected.
• Transaction Records: Information is automatically recorded with each deposit and withdrawal.
• Gaming Activity: Your game play patterns and betting history are recorded automatically.
• Customer Service Contacts: Information provided during live chat or email conversations is collected.
• Automatic Collection: Browsing information is collected via cookies, web beacons, and similar technologies.

Collected information is used only for the following legitimate purposes:

4.1 Service Operations

Information is used to create and manage your account, verify identity, process deposits and withdrawals, and keep gaming services running. Financial information is essential to ensure secure transactions through ck999's bKash, Nagad, Rocket, Upay, and bank transfer options.

4.2 Security and Fraud Prevention

Information is analysed to detect suspicious activity, prevent unauthorised logins, and protect against financial fraud. This monitoring is done in the interest of securing every user's account.

4.3 Responsible Gaming

We monitor gaming activity data to identify early signs of problematic behaviour and provide support where needed. Our commitment to responsible gaming is an important basis for this use of information.

4.4 Customer Service and Communication

Information is used to respond to your queries, resolve technical issues, and notify you about bonuses and promotional offers.

4.5 Analytics and Improvement

Information is analysed to evaluate site performance and improve the user experience. Data used for this purpose is always processed in aggregated and anonymised form.

ck999 follows industry-standard technologies and practices to keep your information secure:

• SSL Encryption: All data transfers are encrypted using SSL/TLS technology.
• Secure Servers: Information is stored in secure data centres where unauthorised access is not possible.
• Access Controls: Only authorised staff can access your information, and only when required for specific tasks.
• Regular Audits: Regular technical checks are carried out to confirm the effectiveness of security measures.
• Data Minimisation: Only the information necessary to provide the service is collected.

Information is retained for as long as needed to provide the service. Certain information may be kept for longer periods to meet legal obligations.

ck999 does not sell your personal information to any third party for commercial purposes. Information may be shared in the following limited circumstances:

6.1 Service Provider Partners

Only the necessary information is shared when working with third parties for payment processing, IT services, game studios (such as Pragmatic Play, PG Soft, JILI, Evolution), and analytics services. These partners are required to comply with our privacy standards.

6.2 Legal Obligations

Disclosing information in accordance with orders from law enforcement agencies or courts is our legal duty. ck999 is obliged to share information in such circumstances.

6.3 Fraud Prevention

Relevant information may be shared with the appropriate authorities to assist in investigating financial fraud or suspicious activity.

6.4 Business Restructuring

In the event of a change in company ownership or business restructuring, user information may be transferred to the new entity, but this privacy policy will continue to apply in such cases.

The ck999 site uses cookies and similar technologies. The following types of cookies are used:

7.1 Essential Cookies

Essential for the core operation of the site. These cookies are required to maintain login sessions, carry out security checks, and process deposits. Disabling them will prevent the site from functioning properly.

7.2 Performance Cookies

Used to analyse user behaviour across different parts of the site. This information is reviewed in aggregated form and no individual is identified separately.

7.3 Preference Cookies

Store your language preferences, display settings, and other personal preferences so the same experience is provided on your next visit.

Most modern browsers offer options to control cookies. However, disabling essential cookies will make it impossible to use ck999's services.

You have the following rights regarding your personal information:

• Right to Access: You can request to know what information we hold about you and how it is being used.
• Right to Rectification: You can request correction of any information that is inaccurate or incomplete.
• Right to Erasure: You can request deletion of your information in certain circumstances, though it may not be possible to delete all information due to legal obligations.
• Right to Object to Processing: You have the right to object to your information being used for marketing purposes.
• Right to Data Portability: In certain circumstances, you can request your information in a structured format.
• Right to Withdraw Consent: Where information is processed on the basis of consent, you may withdraw that consent at any time.

To exercise these rights, contact ck999's customer service team. We generally respond within a reasonable time after receiving a request. To learn more about our services, read About Us.

All ck999 services are intended solely for individuals aged 21 and above. We do not intentionally collect any personal information from minors.

Age verification is mandatory at registration. If a user registers using a false age and this is subsequently proven, that account will be closed immediately and the associated information will be deleted.

If you suspect that a minor is using casino services, please notify our customer service team.

ck999 reserves the right to amend or update this privacy policy as needed. For any significant changes:

• Users will be given notice before the changes take effect from the date of change.
• Notice will be sent by email or via a message within the site.
• Continued use of the service after changes will be considered acceptance of the new policy.

The latest version will always be available on this page. It is recommended to review this page regularly to stay informed about important changes.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our dedicated customer service team is available 24 hours a day, 7 days a week to assist in both Bengali and English.

For general questions, visit our FAQ section — there you will find answers to many common questions about privacy, payments, and accounts.